We take the protection of your personal data very seriously. We hereby enter into obligation to respect the privacy of anyone using our webpages.
The following declaration provides you with an overview of the nature, scope and purpose of the collection of personal data. It also explains how we use the data that are made available to us when people use the services we offer (by placing an order, for example).
Personal data – why we collect them and how we use them
Personal data include details of your personal or factual circumstances, such as your name, your address or your e-mail address.
In order to allow you to order Online Tickets using the Express Purchase function either on the shop sites of promoters or via our Ticket Exchange, we will collect your name and e-mail address. If you wish to open a customer account with us for the purpose of ordering Online Tickets, we will additionally collect the user name you have selected and your password, as well as information on the country you are from. Should you make these statements voluntarily in the course of registering, we will also collect your full address and your telephone number.
In addition, we collect whatever data make up the content of your shopping cart when you order Online Tickets (the event booked, the number of tickets, ticket category and ticket price), as well as your payment data, which depends on the means of payment you select (for example, by credit card payments: credit card number).If personalized tickets are sold for an event, and you order tickets via our webpages for further people, we will collect the names and e-mail addresses of these people.
If your personalized ticket is reissued in another person’s name, we will collect the name, e-mail address and data from an official, copyable identity document (not identity card) of the person purchasing your ticket as well as his or her payment data in the manner described above. We use this information solely to verify if the person who applied for the reissue can identify himself as the person registered as the authorizer. Any further use is not permitted. We then delete the data collected during the reissue immediately. Additionally, we collect the name and e-mail address of the purchaser of the reissued tickets.
These data are collected, stored and used only for the purposes set out hereinbelow and only insofar as their collection, storage and use are required for the purposes of:
• The order of Online Tickets by means of Express Purchase
• Opening a customer account;
• Accepting and processing / implementing an order of Online Tickets;
• Sale and purchase of Online Tickets via our Ticket Exchange;
• Reissuing Online Tickets
• Tracking of contract violations
The data will be collected, stored, processed and/or used exclusively in accordance with the applicable provisions of data protection laws. You may at any time revoke any consent you have granted regarding the collection / storage / processing and/or use of your data, with effect for the future.
Concerning the reservations for events made on our sites, the contract is exclusively between you and the organizer. Our activity in the exchange of this contract is the exhibition, personalization and reissuing of Online Tickets (only for personalized Tickets), the collection of the ticket price for the organizers as well as possibly the prosecution of contractual infringements. We collect, store, process and use your personal data on behalf of the organizers (data processing). The relevant organizer is thus the responsible agency within the meaning of para. 3 (7) BDSG (German Federal Data Protection Act). Who the relevant organizer is, is displayed at the start of the ordering process.
Do we make your personal data available to third parties?
In implementing our online services, we cooperate with the following companies:
Wirecard AG (credit card acceptance and direct debit transactions)
Personal data are transmitted to these companies only when and if this is required in order to process your order.
Moreover, we will transfer your data only when and if you have consented to our doing so.
We will forward personal data to public institutions and authorities only if the stipulations of the law require that we do so. The following companies process data for us by way of data processing:
O&O Services GmbH
O&O Software GmbH
Some notes on cookies
Cookies are small amounts of data that may be stored on your computer when you browse our webpages. They facilitate your visit to our site and assist us in recognizing you when you return for your next visit. Cookies can serve to create user profiles. Cookies cannot cause any damage to your computer. If you would rather not enable cookies, you can deactivate them in your browser using the menu item "Process" (where you can also re-activate them). In order to use the shopping cart and to purchase tickets, however, cookies must be activated.
Revocation, correction, modification and deletion of your personal data stored with us
Please contact your relevant organizer regarding your right of revocation, correction, modification and deletion of your personal data. Who your relevant organizer is will be displayed at the beginning of the ordering process.
Our right to modify this data protection declaration
We reserve the right to modify this data protection declaration at any time, subject to the respectively applicable provisions of the laws governing the protection of data.